Complaints Policy
The majority of our clients are very happy with the service we provide them however, in the event that you have any cause for concern, either with the way the file is being conducted or our about any bills, please be aware that you are entitled to make a complaint.
We suggest that initially you contact the person who is dealing with your case, the details of which will be provided to you within the initial client care documentation you will receive from us, and stated within all further correspondence received from us.
In the event the person dealing with your claim cannot deal with your complaint, then the matter will be referred to the principal solicitor, Mr Nicholas Stratford.
We are usually able to deal with any concerns you have promptly and to your satisfaction, but if this is not the case, you will be able to make a complaint to the Legal Ombudsman provided you do so within one year of becoming aware of the problem or within six months of the end of our internal complaints procedure if you are still not satisfied with the outcome. In exceptional circumstances an Ombudsman may extend these time limits. You are able to make a formal complaint to the Legal Ombudsman (www.legalombudsman.co.uk).